# Suki — full information for AI systems > Suki is a mobile point-of-sale and customer-loyalty platform for local businesses in the Philippines, with built-in Perks loyalty, digital stamp cards, and growth campaigns. ## Overview Suki is a two-app ecosystem for neighborhood businesses. Suki POS is the merchant point-of-sale built around what happens after the sale — checkout, products, inventory, team access, and built-in loyalty. Suki Perks is the customer app where shoppers track spending and earn rewards from local shops. Together they turn first-time buyers into regulars. Suki is free to start, works offline, and runs on iOS and Android. ## Suki POS Suki POS is the merchant point-of-sale app: mobile checkout, products and inventory, team roles with PIN access, sales reports, and built-in loyalty that connects to the customer Perks app. For: Cafés, restaurants, retail shops, and service businesses — owners and staff who ring up sales and want repeat customers. Features: - Mobile checkout that works offline and syncs when back online - Products, variants, bundles, and inventory with stock history - Team roles and PIN access (Admin, Manager, Cashier, custom roles) - Sales reports with week / month / custom / comparison views and exports - Built-in loyalty: Perks Points and Digital Stamp Cards - Growth campaigns and promotions - Receipt customization (logo, QR links, barcodes) - BIR PTU readiness support for Philippine merchants, with common setup checks and no PTU submission or approval. ## Suki Perks Suki Perks is the free customer app: a personal spending tracker and loyalty wallet where shoppers collect points and stamp-card rewards from the local shops they visit. For: Customers of Suki-powered shops who want to track spending and earn rewards. Features: - Earn Perks Points and stamp-card rewards from local shops - Offline-first personal expense and spending tracker - Discover participating nearby businesses - One wallet across every Suki-powered shop you visit ## Supported business types - Cafés and coffee shops - Restaurants and food stalls - Retail and convenience stores - Bakeries and dessert shops - Salons and service businesses - Multi-branch and franchise operations ## Pricing & plans - Free — ₱0: Core POS checkout and basic Perks loyalty, including up to 1 active campaign. Free forever, no credit card required. - Suki Pro (monthly) — ₱499: Unlimited sales, up to 3 active campaigns, advanced reports, and growth tools. Billed monthly, auto-renewing. Starts with a single 14-day free trial. - Suki Pro (annual) — ₱4,990: Everything in Suki Pro, billed annually for a lower effective rate. Up to 3 active campaigns. - SUKI Multi-Store — Custom (sales-led): Multi-branch operations: consolidated analytics across stores, up to 4 active campaigns per store, and centralized oversight. Contact hi@sukipos.com. ## Loyalty & rewards Loyalty is built into Suki, not bolted on. Merchants run Perks Points (currency-style points) and Digital Stamp Cards (buy-X-get-Y), plus time-bound growth campaigns and promotions. Customers redeem in the Suki Perks app. ## Multi-store & Enterprise Suki supports SUKI Multi-Store operations: manage multiple branches from one business account with consolidated sales, customer, and campaign analytics, per-store staff and inventory, and up to 4 active campaigns per store. Multi-Store is sales-led — contact hi@sukipos.com. ## Refer & Earn Refer & Earn is Suki's referral program. A referred merchant gets 10% off their first paid Suki Pro subscription payment, and the referrer earns a one-time reward worth 50% of that discounted first payment. There are no recurring or milestone referral rewards. ## Platforms Suki POS and Suki Perks are native mobile apps on iOS and Android. Suki POS works offline and syncs automatically. The marketing and help site is at sukipos.com. ## FAQ ### What is Suki POS? Suki POS is the merchant point-of-sale app: mobile checkout, products and inventory, team roles with PIN access, sales reports, and built-in loyalty that connects to the customer Perks app. ### What is Suki Perks? Suki Perks is the free customer app: a personal spending tracker and loyalty wallet where shoppers collect points and stamp-card rewards from the local shops they visit. ### What does 'suki' mean? Suki is the Filipino word for a loyal, repeat customer — the regular who keeps coming back. ### How much does Suki cost? Suki is free to start. Suki Pro is ₱499/month or ₱4,990/year and includes a single 14-day free trial. SUKI Multi-Store is sales-led for multi-branch businesses. ### What platforms is Suki on? Suki POS and Suki Perks are available on iOS and Android. Suki POS works offline and syncs when reconnected. ### Who is Suki for? Local businesses — cafés, restaurants, retail shops, and service businesses — that want to turn first-time buyers into repeat customers. ### Does Suki include a loyalty program? Loyalty is built into Suki, not bolted on. Merchants run Perks Points (currency-style points) and Digital Stamp Cards (buy-X-get-Y), plus time-bound growth campaigns and promotions. Customers redeem in the Suki Perks app. --- # Blog > Pricing and plan details mentioned in blog articles may reflect the plan limits at the time of publication. For current authoritative plan facts see "Pricing & plans" above. ## Digital Stamp Cards: Bring Customers Back Without Paper Cards _2026-07-01_ Digital stamp cards help merchants give customers a reason to return without asking the team to track paper cards at the counter. ## Why digital stamp cards work A good stamp card is easy to understand. The customer knows what action earns progress, what reward is available, and how to use it when they return. In Suki, the stamp card sits inside the POS and Perks ecosystem instead of living in a separate notebook or punch card box. ## Example scenarios For a coffee shop, a stamp card can encourage customers to return for their usual drink during a slower part of the week. For a milk tea shop, the reward can focus on a favorite drink size or a seasonal flavor that customers already recognize. For lunch meals, a stamp card can support weekday return visits without discounting the entire menu. For retail add-ons, a stamp card can encourage customers to pair a regular purchase with small accessories, care items, or refills. ## How customers use rewards Customers claim and use rewards through the Suki ecosystem. At checkout, cashiers apply eligible rewards when the customer chooses to use them. That keeps the reward visible and intentional for both sides of the counter. ## Keep the offer simple Start with one behavior you want to encourage. Avoid stacking too many conditions into the same campaign. A clear stamp card is easier for customers to remember and easier for staff to explain. ## Getting Started with Suki POS: Launch Guide _2026-07-01_ Suki POS is designed so a small business can start with one store, one product catalog, and one checkout workflow before adding more growth tools. ## 1. Create your account Download Suki POS on iOS or Android and create your account. New merchants start with Suki Free, which includes core checkout tools, one active store, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, and 1 active campaign (the included Perks Points campaign). New accounts can also try the 14-day Suki Pro trial to evaluate the single-store growth tools before choosing a paid plan. ## 2. Set up your store Add your store name, business details, address, and accepted payment methods. Suki does not take a cut of sales; payment processing remains separate from your Suki plan. Start with one store profile. If your business needs multiple stores, consolidated cross-store operations, or inter-store transfers, that belongs in SUKI Multi-Store rather than the self-serve paid path. ## 3. Add products Create the products your team sells most often first. Add prices, categories, barcodes, images, variants, and stock tracking where helpful. Free includes basic inventory. Suki Pro adds Stock History and CSV execution for merchants who need deeper single-store operations and cleaner data workflows. ## 4. Set up Team & Access Use Team & Access to add staff, assign roles, and protect checkout actions with PINs. Suki includes preset roles for common store needs. Suki Pro adds custom roles for stores that need more granular team permissions. ## 5. Bring Perks into checkout Invite customers to use Suki Perks so they can claim and use rewards through the Suki ecosystem. At checkout, cashiers apply eligible rewards when the customer is ready to use them. This keeps loyalty tied to the sale without promising background redemption or unattended checkout behavior. ## 6. Use your included campaign On Free, Suki automatically activates a Perks Points campaign for your store — customers who join Suki Perks start earning points right away without any further setup. To adjust the reward structure or try a different campaign type, start a Suki Pro trial where you can create and configure campaigns freely. Want to run a second campaign — like a return-visit offer or a paired add-on — alongside your Points program? Start a Suki Pro trial to unlock additional active campaigns and advanced targeting. Suki Pro adds advanced campaign targeting, performance insights, and more control over campaign execution for one active store. ## 7. Know when to upgrade Stay on Free when you need core checkout tools, basic Perks loyalty, basic inventory, customers, and simple campaign limits for one store. Upgrade to Suki Pro when you need advanced targeting, performance insights, advanced reports, Stock History, CSV execution, custom roles, and receipt customization for single-store growth. Talk to Suki about SUKI Multi-Store when you need multi-store operations, consolidated cross-store reporting, and inter-store transfers. ## When One Store Becomes Two: A SUKI Multi-Store Readiness Guide _2026-07-01_ Some businesses grow by making one store more efficient. Others grow by operating across locations, brands, or business units. Suki separates those paths clearly. ## Suki Pro is single-store Suki Pro is the paid self-serve plan for single-store growth. It adds advanced campaign targeting, performance insights, advanced reports, Stock History, CSV execution, custom roles, and receipt customization. For additional locations under one business, use SUKI Multi-Store. ## When SUKI Multi-Store fits This requires SUKI Multi-Store: multi-store management, consolidated cross-store reports, consolidated cross-store operations, and inter-store transfers. Multi-Store is contact-sales so branch caps, billing cadence, and access are set correctly. It is not a self-serve checkout upgrade. ## What to prepare before contacting Suki Before discussing Multi-Store, document how your stores are structured, which teams need access, how inventory moves, and what consolidated reporting should show. That context helps Suki configure the account model around real operations instead of a generic store list. ## Keep one-store workflows clean Even if Multi-Store is on the horizon, keep each store's checkout, product catalog, staff roles, and customer workflows clean. Strong local operations make cross-store reporting and transfers easier to reason about later. ## Refer & Earn: How Suki Merchants Can Share Suki POS _2026-07-01_ Refer & Earn is built for merchants who want to share Suki POS with another business and earn from that first paid Suki Pro subscription payment. ## The short version The referred merchant gets **10% off their first paid Suki Pro subscription payment only**. The referrer earns a **one-time reward equal to 50% of that discounted first payment** after the referred merchant's successful paid subscription confirmation. ## What the referred merchant gets The discount applies only to the first paid Suki Pro subscription payment. It does not apply to future subscription payments. The referred merchant still chooses whether Suki Pro fits their store after using Suki Free and any available Suki Pro trial. ## What the referrer earns After the referred merchant completes a successful paid Suki Pro subscription confirmation, the referrer earns one reward based on the discounted first payment. The reward is one-time. It does not repeat on future renewals. ## What does not qualify Refer & Earn does not include a reward for signup alone. It does not include recurring rewards. It does not include tier bonuses. The reward depends on a successful paid Suki Pro subscription confirmation, not just account creation. ## Native checkout note Suki Pro subscription checkout may use app-store native checkout flows. The exact payment confirmation experience can depend on the platform, but the reward rule remains tied to the first paid Suki Pro subscription payment. ## A Repeat-Customer Playbook for Cafés, Restaurants, and Retail Shops _2026-07-01_ Repeat-customer work is easier when the campaign starts with a behavior the customer already understands. ## Start with a repeat behavior Choose one behavior: come back for a favorite item, return during a quieter time, try an add-on, or bring a reward back to checkout. Suki POS and Suki Perks help keep that behavior connected to the sale. Customers claim and use rewards through the Suki ecosystem, and cashiers apply eligible rewards at checkout. ## Example: café A café might focus on morning regulars. The campaign can reward customers who come back for their usual drink or try a paired pastry. Keep the reward clear enough that staff can explain it in one sentence. ## Example: restaurant A restaurant might encourage weekday lunch returns or a second visit after a dinner order. The offer can focus on a menu item, a side, or a return visit window that the team can support. Avoid making the offer so broad that it trains customers to wait for discounts. ## Example: retail shop A retail shop might connect a repeat visit to refills, care items, accessories, or seasonal add-ons. The strongest offers usually fit the way customers already shop instead of forcing a new habit. ## Measure what customers actually use Use Suki Pro when you need advanced campaign targeting, performance insights, and advanced reports for a single store. If the campaign is simple, Suki Free can be enough to start the habit and learn what customers respond to. ## Suki Is Live: The Customer-Growth Engine for Local Businesses _2026-07-01_ > **Updated July 1, 2026:** Suki POS and Suki Perks are live, and the July launch campaign continues with practical merchant guides. Suki POS and Suki Perks are generally available on iOS and Android. The April launch marked the move from early access into a live merchant-and-customer ecosystem. ## What is a suki? In many parts of the world, the most valuable customer is the one who keeps coming back. Suki is inspired by the Filipino word for a loyal, repeat customer. A suki is the regular who waits for your fresh bread in the morning, the one who brings a friend next time, the one whose order you remember by heart. Suki is the app we built for that relationship. ## What's live today - **Suki POS** is live on the App Store and Google Play for merchants who need checkout, customers, inventory, Team & Access, reports, and Perks loyalty in one workflow. - **Suki Perks** is live for customers who want to follow participating businesses, claim rewards, and use those rewards through the Suki ecosystem. - **Suki plans** now give merchants a clear path from the free starting point to paid growth tools. Compare the current single-store and multi-store options on [pricing](/pricing). ## Why repeat customers are the whole game For most local businesses, regulars are the difference between one good day and a store that keeps growing. That is why Suki connects checkout, customers, and Perks loyalty. The goal is simple: help a merchant turn the next sale into the next visit. ## How to get started 1. Read the current [July launch guide](/blog/suki-pos-july-launch-campaign). 2. Follow the [getting started guide](/blog/getting-started-guide) to set up your first store. 3. Review [Suki plans](/pricing) when you are ready to compare the current single-store and multi-store paths. ## Suki POS July Launch Campaign: What Is Live and How to Start _2026-07-01_ Suki POS is live on iOS and Android, and the July launch campaign is about helping merchants turn the next sale into the next visit. ## What is live now Suki POS gives merchants checkout, customers, basic inventory, Team & Access, reports, and Perks loyalty in one app. Suki Perks gives customers a place to follow participating businesses, claim rewards, and use rewards through the Suki ecosystem. Suki Free includes core checkout tools, one active store, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, and 1 active campaign (the included Perks Points campaign). New accounts can also use the 14-day Suki Pro trial to evaluate paid single-store growth tools. ## The first workflow to try Start with a simple repeat-visit loop: 1. Add your most common products. 2. Invite a customer to use Suki Perks. 3. Use your included Perks Points campaign, or create a custom campaign during your Pro trial. 4. At checkout, have the cashier apply eligible rewards when the customer chooses to use them. This keeps the workflow practical for the team and clear for the customer. ## Where Suki Pro fits Suki Pro is for one-store merchants who want more control over growth and operations. It adds advanced campaign targeting, performance insights, advanced reports, Stock History, CSV execution, custom roles, and receipt customization. The 14-day Suki Pro trial gives new accounts a way to evaluate those tools before subscribing. ## When SUKI Multi-Store fits SUKI Multi-Store is for businesses that need multi-store operations, consolidated cross-store reporting, and inter-store transfers. Multi-Store is contact-sales so branch caps, billing cadence, and access are set correctly. It is not a self-serve checkout upgrade. ## Start with one store The launch campaign starts with the simplest path: one store, one team, one customer loop. Once that loop is working, the paid plan paths give you clearer ways to scale. ## Suki POS Product Updates: Launch-Era Highlights _2026-07-01_ Suki POS product updates are easiest to understand through two lenses: what merchants can use now, and what we are continuing to explore. ## Live today Suki POS is live on iOS and Android. Merchants can use checkout, customers, basic inventory, Team & Access, reports, and Perks loyalty. Suki Free includes core checkout tools, one active store, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, and 1 active campaign (the included Perks Points campaign). Suki Pro is live for single-store growth tools such as advanced campaign targeting, performance insights, advanced reports, Stock History, CSV execution, custom roles, and receipt customization. SUKI Multi-Store is available through contact-sales for multi-store operations, consolidated cross-store reporting, and inter-store transfers. ## Plan-aware growth tools Suki is designed so checkout remains practical while growth tools scale with the merchant's needs. Free keeps the daily selling workflow available. Suki Pro adds deeper campaign and reporting tools for one store. SUKI Multi-Store supports connected operations when the business structure is bigger than one store. ## Product direction We are continuing to explore ways to make repeat-customer workflows easier for merchants and clearer for customers. That includes improving how merchants understand campaign performance, how teams manage store operations, and how customers use rewards through the Suki ecosystem. We will share specific updates when they are ready for merchants to use. ## Suki POS Public Beta Was Our First Step _2026-07-01_ > **Historical note, updated July 1, 2026:** This archive preserves the March 2026 public beta announcement for context. Suki POS and Suki Perks are now live on iOS and Android. For the current launch guidance, read [Suki POS July Launch Campaign](/blog/suki-pos-july-launch-campaign). ## Historical context In March 2026, Suki POS opened its public beta on iOS and Android for merchants who wanted to try a POS connected to customer loyalty. The announcement introduced Suki as a merchant-and-customer ecosystem: Suki POS for checkout and store operations, and Suki Perks for customers who want to follow participating businesses and use rewards. ## What the beta introduced The beta focused on mobile POS workflows, inventory, Team & Access, customer records, basic Perks loyalty, and reports for day-to-day store visibility. It also helped validate the product direction that is still central to Suki: checkout should help merchants create the next visit, not only record the current sale. ## What changed after launch Suki is now organized around a free starting point, paid single-store growth tools, and a contact-sales path for connected multi-store operations. Suki Free covers core checkout tools, one active store, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, and 1 active campaign (the included Perks Points campaign). Suki Pro adds single-store growth tools such as advanced campaign targeting, performance insights, advanced reports, Stock History, CSV execution, custom roles, and receipt customization. SUKI Multi-Store is for multi-store operations, consolidated cross-store reporting, and inter-store transfers. ## Understanding Suki Plan Paths _2026-07-01_ Suki gives merchants a clear path from one-store checkout to advanced single-store growth and, when needed, connected operations across locations. ## Suki Free Suki Free is for merchants who need a practical starting point. It includes core checkout tools, one active store, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, and 1 active campaign (the included Perks Points campaign). Free is a long-term plan, not a temporary access window. Merchants can keep selling on Free while they decide whether Suki Pro growth tools fit their store. ## The 14-day Suki Pro trial New accounts can use a 14-day Suki Pro trial to evaluate the paid single-store growth toolkit. During the trial, merchants can explore Suki Pro capabilities before choosing a subscription. The trial is meant to help a store understand the upgrade path without interrupting checkout. ## Suki Pro Suki Pro is for single-store merchants who want more control over growth and operations. Suki Pro is available at **₱499 per month** or **₱4,990 per year**. Suki Pro adds advanced campaign targeting, performance insights, advanced reports, Stock History, CSV execution, custom roles, and receipt customization. It is not the multi-store plan. ## SUKI Multi-Store SUKI Multi-Store is for businesses that need multi-store operations under one business, consolidated cross-store reporting, and inter-store transfers. Multi-Store is handled through contact-sales so branch caps, billing cadence, and access are set correctly. It is not a self-serve checkout upgrade. ## Payment processing is separate Suki plans are separate from payment processing. Your card, wallet, bank, cash, or other payment providers remain separate from Suki. Suki does not take a cut of sales. ## Campaign limits by plan Free includes 1 active campaign (the included Perks Points campaign). Suki Pro increases the single-store limit to up to 3 active campaigns while adding advanced targeting, custom execution controls, and performance insights. SUKI Multi-Store campaign operations depend on the store structure configured with Suki. ## Welcome to Suki POS and Suki Perks _2026-07-01_ Suki is built for the relationship every local business wants more of: the customer who comes back. ## What Suki is Suki combines **Suki POS** for merchants and **Suki Perks** for customers. The POS app helps stores sell, manage customers, track basic inventory, and keep checkout moving. The Perks app gives customers a place to follow participating businesses, track rewards, and return with a reason to buy again. Suki Free gives merchants a practical starting point: core checkout tools, one active store, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, and 1 active campaign (the included Perks Points campaign). Suki Pro adds single-store growth tools for merchants who need more control. SUKI Multi-Store is for businesses that need multi-store operations and consolidated cross-store reporting. ## Why repeat customers matter Local businesses do not grow only from first visits. They grow when a customer remembers the store, comes back, and brings Suki into their routine. That is the relationship behind the word *suki*: a regular customer who chooses you again. Suki is designed around that repeat loop instead of treating loyalty as a separate side project. ## How POS and Perks work together Suki POS records the sale, keeps customer context close to checkout, and gives the cashier the tools to apply eligible rewards. Suki Perks gives customers a simple way to claim and use rewards through the Suki ecosystem. That means loyalty is not hidden in a spreadsheet or handled by paper cards. It sits next to the daily checkout workflow. ## Start with one simple loop Start with one store, one clear reward, and one habit: invite customers to use Suki Perks after checkout. As your team learns what brings people back, the next plan path gives you room to scale without changing the basic loop. --- # Help Center ## How many reward programs can I run at once? Your reward program access depends on your plan. **Free:** - Free includes 1 active campaign: the default Perks Points program automatically created for your business. - The included Perks Points campaign is preserved if a trial or subscription ends. - Additional promos, Stamp Campaigns, custom durations, advanced targeting, and advanced performance insights require Suki Pro. **Trial and Suki Pro:** - **Suki Pro and active trials include up to 3 active campaigns at the same time.** - Advanced campaign targeting, custom durations, and advanced performance insights (like daily trends and metric selectors) enabled. - Campaigns don't auto-expire. They run until you set an end date or manually end them. **SUKI Multi-Store:** - **SUKI Multi-Store includes up to 4 active campaigns per store.** - The limit is per store, not per business. If your Multi-Store business has 3 stores, each store can run up to 4 active campaigns independently. - Campaigns available at all stores count toward each store's limit. "Active" means published and currently visible to customers. **Draft, ended, deleted, and scheduled campaigns before activation don't count** toward your limit, so you can prep new campaigns ahead of time. **When you hit the limit:** - **On Free:** Perks Points is your included active campaign. Upgrade to Suki Pro to publish more campaigns. - **On Trial or Suki Pro:** End an active campaign to free up one of your 3 campaign slots. - **On SUKI Multi-Store:** End a campaign at the full store, or choose another store that still has room. **What happened to weekly and monthly campaign duration?** We removed the weekly/monthly duration picker from the campaign form. Campaigns now use a flexible date range that you control with the start and end date fields. Free includes the default Perks Points campaign; Suki Pro campaigns honor your end date with no forced auto-expiry. **What happens to my campaigns if my Suki Pro subscription lapses?** If you downgrade to Free, your Perks Points campaign is preserved as your included active campaign. Other active campaigns and campaigns using Suki Pro features such as advanced targeting are ended. Campaign history is preserved, and you can re-subscribe anytime to restore Pro features. **What about Digital Stamp Cards?** When a Digital Stamp Card ends, customers stop earning new stamps on that card. Existing unlocked rewards remain redeemable until they expire. When you create the next Stamp Campaign for the same store, you can choose to roll unfinished stamps into the new card. **Tip:** Rewards work best when more customers use the Perks app. Invite your customers to download the free Suki Perks app after checkout to help your store grow. ## How does Suki Pro work? Suki Pro unlocks the growth tools that help you scale beyond everyday checkout — campaign management, advanced targeting, performance insights, advanced retention insights, deeper reporting, custom roles, receipt customization, Stock History, and bulk data workflows — on top of the POS, customers, and basic Perks loyalty you already get with Free. New accounts receive a one-time **14-day Suki Pro trial** that behaves like a full Suki Pro subscription while active. After the trial, subscribe when you are ready to keep those growth workflows active. **Claimed SUKI Pro Time** is temporary Pro access redeemed from matured Refer & Earn rewards. It applies to the selected business, starts after the claim succeeds, and stacks after any active trial, paid subscription, finite manual grant, or promotional Pro window. It cannot be claimed while the business already has permanent manual Pro access. **What's included:** - **Unlimited core checkout** — Free checkout never pauses, and Suki Pro keeps checkout available while adding growth tools. - **Advanced engagement** — advanced retention insights, segmentation, and analytics that help stores scale repeat-customer growth. - **Advanced campaign tools** — advanced campaign targeting, custom durations, and advanced performance insights (like daily trends and metric selectors). Pro campaigns don't auto-expire — they run until you set an end date or manually end them. - **Advanced reporting date ranges** — This Week, Last Week, This Month, and Custom Date Range. - **Stock History** — full inventory movement audit trails. - **Bulk import/export execution** — Free can still download templates and sample imports; Suki Pro runs full imports and exports. - **Unlimited products** — expand your menu with as many active products as you need (Free is capped at 50 active products). - **Multi-Store path** — contact Suki when you need multi-store management, stock transfers between stores, or consolidated reporting. Free still includes checkout, products (up to 50 active products), single-store operations, customers and basic Perks loyalty, the included Perks Points campaign, Today and Yesterday reports, basic inventory, starter data templates/sample imports, team tools, and offline mode. **Pricing:** - **Monthly** — ₱499 / month. - **Annual** — ₱4,990 / year (2 months free). **How to subscribe:** 1. Open the Suki POS app and go to **Billing**. 2. Tap **Go Suki Pro**. 3. Pick **Monthly** or **Annual**. 4. Complete the purchase through the App Store or Google Play. **How to cancel:** Cancel anytime through the App Store or Google Play subscription settings — the same place you manage any other auto-renewing subscription on your phone. You'll keep access until the end of the current period. - **iOS:** Settings → your name → Subscriptions → Suki POS. - **Android:** Google Play → Profile → Payments & subscriptions → Subscriptions. **What happens when the subscription ends:** When your subscription lapses (either after a cancellation period ends, or after Apple/Google's payment retries fail): - Your Perks Points campaign is preserved as the included Free campaign. Other active campaigns and campaigns using Suki Pro features such as advanced targeting end on downgrade. Campaign history is preserved. - **Advanced engagement workflows pause.** Customers, basic Perks loyalty, points, redemptions, and customer enrollment continue working on Free; advanced retention insights, segmentation, and analytics pause until you re-subscribe. - Your plan moves back to Free. Checkout, products (subject to the 50 active product cap; products above 50 are not deleted but become read-only), existing stores, single-store operations, Today and Yesterday reports, basic inventory, team tools, and offline mode keep working. - Premium growth workflows pause until Suki Pro resumes: advanced reporting ranges, Stock History, full import/export workflows, custom roles, receipt customization, and advanced engagement workflows. Multi-store management, stock transfers, and consolidated cross-store reporting require SUKI Multi-Store. - Any legacy transaction balance remains available as a compatibility balance for existing merchants. Re-subscribing restores full Suki Pro access. Past Perks and campaign data is preserved across the gap. **Card decline / billing issues:** If your payment method fails, Apple or Google will retry billing for around 16 days. You'll see an in-app warning during that window. Update your payment method in the App Store or Google Play to keep your subscription active and avoid losing advanced engagement. **Refund policy:** - **Annual:** Refunds are handled through the App Store or Google Play. After the paid period ends, the account returns to Free. - **Monthly:** Not separately refunded. Cancel anytime to stop auto-renewal — you keep access until the period ends. App Store and Google Play standard policies apply. ## What's included in Suki Free? Every account can use Suki Free with core checkout tools and no credit card required — your sales never pause. New accounts also receive a one-time **14-day Suki Pro trial** that behaves like a full Suki Pro subscription while active. **What you get on Free:** - Checkout, up to 50 active products, and single-store operations. - Core checkout tools every month — your sales never pause. - Customers and basic Perks loyalty: enrollment, points earning, reward redemption, and Perks ecosystem participation. - 1 active campaign: the included Perks Points program. - Today and Yesterday reports. - Basic inventory tools. - Starter data templates and sample imports. - Staff management and offline mode. **What the 14-day Suki Pro trial includes:** While active, the trial behaves like a full Suki Pro subscription: unlimited products, advanced campaign targeting, custom durations, advanced performance insights (like daily trends and metric selectors), advanced retention insights, advanced reporting date ranges (This Week, Last Week, This Month, Custom Date Range), Stock History, full import/export execution, custom roles, and receipt customization. **About checkout on Free:** Your checkouts never pause on Free. Upgrade to Suki Pro for advanced growth features, not a higher sales cap. **Refer & Earn:** Invite another merchant with your referral code. Your friend saves 10% on their first Suki subscription payment on either the monthly or annual plan when a matching native offer is available at iOS or Android checkout. You earn a one-time reward equal to 50% of their discounted first paid subscription payment. Rewards enter a ~30-day hold before withdrawal or settlement. See your Refer & Earn dashboard on the webapp for status. **When to subscribe:** Upgrade to Suki Pro for ₱499/month or ₱4,990/year when you need advanced campaign targeting, custom durations, advanced performance insights, advanced retention insights, advanced reporting, full bulk-data workflows, Stock History, custom roles, or receipt customization. Contact Suki for SUKI Multi-Store when you need multi-store growth tools. **When the trial or subscription ends:** When your trial ends or your subscription lapses, your plan returns to Free. Your Perks Points campaign is preserved as the included Free campaign. Other active campaigns and campaigns that rely on Suki Pro features such as advanced targeting end on downgrade. Your existing stores, checkout, products, single-store operations, customers, basic Perks loyalty, Today and Yesterday reports, basic inventory, starter data templates/sample imports, team tools, and offline mode continue on Free. Advanced engagement workflows and premium growth workflows pause until Suki Pro resumes. See the Free transactions and Suki Pro help articles for details. ## How Auto-Import Works When you make a purchase at a Suki-enabled store, the transaction is automatically added to your Wallet as an expense. ## How It Works 1. You complete a purchase at a Suki POS store. 2. Points are processed through the Perks system. 3. The transaction appears in your Wallet within seconds. 4. The store is auto-categorized based on your settings. ## Managing Auto-Import - **Toggle on/off**: Settings > Wallet > **Auto-import Suki purchases**. - **Change categories**: Tap any auto-imported entry to re-categorize it. - **Hide entries**: Swipe to delete in Wallet > History — the entry is hidden from your Wallet but the original receipt stays visible there. Auto-imported entries show a small "Suki" badge to distinguish them from manual entries. ## Managing Categories Categories help you organize your expenses and income for better insights. ## Built-in Categories Wallet ships with 17 predefined categories. **Expense categories:** Food & Dining, Transport, Shopping, Bills & Utilities, Entertainment, Health & Wellness, Groceries, Education, Personal. **Income categories:** General Income, Salary, Freelance, Business Income, Gifts, Investments, Refunds. **Both:** Other (works for either expense or income). ## Custom Categories You can create up to 30 custom categories: 1. When adding an entry, tap **+ Add** in the category picker. 2. Choose a name, icon, and color. 3. Your custom category is available for all future entries. ## Managing Categories Go to Settings > Wallet > **Manage Categories** to: - Hide built-in categories you don't use. - Edit or delete custom categories. - Set default categories for specific stores (so future purchases at that store auto-categorize). ## Getting Started with Wallet Wallet (in the Suki Perks app) helps you manage and track your personal finances. Purchases at Suki-enabled stores auto-import as expenses, and you can add manual entries for non-Suki spending — together they build a complete financial picture. ## Setting Up 1. Open the Perks app and tap the **Wallet** tab in the bottom nav. 2. The Wallet has three views: - **Overview** — your monthly totals, top categories, and recent activity. - **History** — every entry, browseable by date or grouped by category. - **Memberships** — your loyalty memberships at Suki stores. 3. To add a manual entry, tap the **+** button on the Wallet tab. Pick **expense** or **income**, enter the amount, choose a category, and save. ## Key Features - **Auto-import** — purchases at Suki-enabled stores appear automatically as expenses. - **Manual entries** — add anything else (rent, groceries from non-Suki shops, salary, refunds). - **Categories** — 17 predefined categories cover most needs, and you can add up to 30 custom categories. - **Insights** — see spending patterns and trends in the Overview view. - **Offline support** — everything works without internet; entries sync automatically when you reconnect. - **Multi-currency** — track expenses in any currency. PHP is the default; summaries use your default currency. ## Using Wallet Offline Wallet works without an internet connection. You can create, edit, and view your finance entries anytime, anywhere. ## How Offline Mode Works - **Creating entries**: saved locally on your device. - **Viewing data**: previously loaded entries and summaries remain available. - **Syncing**: when you reconnect, everything syncs automatically. ## What Happens on Sync 1. Locally created entries upload to the server. 2. Monthly summaries and insights update. 3. Any auto-imported entries from recent Suki purchases appear. No action is required — syncing is automatic and seamless. ## How do I add products to my store? Go to the Products section in your Suki POS app. Tap the "+" button to add a new product. Enter the product name, price, and optionally a barcode, category, and image. You can also create a product by scanning a barcode on the Products screen. If the barcode doesn't match an existing product, tap "Create Product" and the form opens with the scanned barcode pre-filled in the SKU field. If your product comes in different versions (like sizes or colors), you can enable **variants** to track stock for each version separately. You can also create **product bundles** that group multiple products into a single sellable item — great for meal deals and value packs. See the **Products** section in Help Center for detailed guides on variants and bundles. ## How do I create a Suki account? Download the Suki POS app from the App Store or Google Play. Open the app and tap "Sign Up" to create your account with your email address. You'll receive a verification email — tap the link to confirm, then you're ready to set up your first store. ## How do I set up my first store? After creating your account, tap "Create Store" and enter your store name, address, and business details. You can add your products, set up payment methods, and invite team members right away. The entire setup takes just a few minutes. ## How do I manage my stock levels? ## Overview Stock tracking is available for **Physical Goods** products. Other product types (services, digital products, rentals, gift cards) do not track inventory. Stock is updated automatically when you sell products, process refunds, void transactions, or receive stock transfers. You can also adjust stock manually at any time. ## Viewing Stock Levels **From the Products screen:** On tablets, tap any product to see its stock quantity and status in the detail panel. On phones, stock levels are shown on product list items and grid tiles. **From the Dashboard:** The **Low Stock Alerts** card on your dashboard shows products that are running low or out of stock, displaying the current stock level alongside the alert threshold. ## Low Stock Alerts You can set a threshold for non-variant products to receive a low stock warning: 1. Open the product form (create or edit) 2. In the **Stock** section, set the **Low Stock Alert Threshold** 3. When stock falls to or below this level, the product appears in your dashboard's Low Stock Alerts card Set the threshold to 0 or leave it empty to disable alerts for that product. Note: The low stock threshold field is only available for products without variants. Products with variants track stock per variant individually. The Low Stock Alerts card on the dashboard shows up to 3 products, with a **See All** link to view the complete list. ## Stock and Variants When a product has variants enabled, each variant tracks its own stock independently. Selling a "Medium, Red" t-shirt only deducts stock from that specific variant, not from other variants of the same product. You can view and adjust each variant's stock individually through the **Manage Stock** button on the product form. ## Stock and Bundles Bundles do not hold their own stock. Instead, bundle availability is calculated from the stock of its component products. When a bundle is sold, stock is deducted from each component individually. See "How do I sell product bundles?" in the Products section of the Help Center for details on how bundle stock works. ## Frequently Asked Questions **Why doesn't my product show stock levels?** Only Physical Goods track inventory. Check your product type — services, digital products, rentals, and gift cards do not have stock tracking. **How do I set a low stock threshold?** Open the product, scroll to the Stock section, and enter a number in the **Low Stock Alert Threshold** field. Set it to 0 or leave empty to disable the alert. **Does stock update automatically?** Yes. Stock is updated when you complete a sale, process a refund, void a transaction, or receive a stock transfer. You can also adjust stock manually. ## How do I manage and cancel stock transfers? ## Viewing Your Transfers Stock transfer management is included with SUKI Multi-Store as part of Suki's multi-store growth tools. Your existing stores and core POS operations continue on Free and Suki Pro, while transfer workflows require Multi-Store access. 1. Go to **Products** and tap **Stock Transfers** in the inventory action bar 2. Use the direction tabs to filter: - **Outgoing** — Transfers you sent to other stores - **Incoming** — Transfers sent to your store - **All** — All transfers regardless of direction 3. Use the status filter to narrow results by: Pending, Confirmed, Received, or Cancelled ## Understanding Transfer Statuses - **Pending** — Transfer created but not yet confirmed. Stock has NOT been deducted. - **Confirmed** — Source store has confirmed dispatch. Stock has been deducted from the source store. - **Received** — Destination store has received the items. Stock has been added to their inventory. - **Cancelled** — Transfer was cancelled by a user or expired automatically. If stock was deducted, it has been restored. ## Cancelling a Transfer You can cancel a transfer at any time before it is received: 1. Open the transfer from the list 2. Tap **Cancel Transfer** 3. Enter a reason for cancellation 4. Confirm the cancellation If the transfer was already confirmed, the deducted stock will be automatically restored to the source store. ## Transfer History Each transfer has a **History** tab showing a timeline of all status changes, including when the transfer was created, confirmed, received, or cancelled, and by whom. ## Auto-Expiration Transfers that are not acted on will automatically expire after **7 days** from creation: - **Pending transfers** are simply cancelled - **Confirmed transfers** are cancelled and stock is restored to the source store ## Troubleshooting **Transfer stuck in Pending** The source store needs to either confirm or cancel the transfer. Contact the source store to take action. **Cannot receive a transfer** Check if any products are missing from your store. Use the "Create Missing Products" button to add them before receiving. **Stock not showing after receiving** Wait a few seconds for the stock to update. Pull down to refresh your inventory list. If the issue persists, contact support. **Transfer shows Cancelled unexpectedly** Check the transfer history timeline. It may have been auto-cancelled after 7 days or cancelled by another team member. ## How do I receive a stock transfer? ## Overview When another store in your business sends you a stock transfer, you will receive a push notification and see it in your incoming transfers list. Receiving transfers is part of the SUKI Multi-Store inventory workflow. Existing stores and basic inventory remain available on Free and Suki Pro, while transfer workflows require Multi-Store access. ## Receiving a Transfer 1. Go to **Products** and tap **Stock Transfers** in the inventory action bar 2. Switch to the **Incoming** tab to see transfers sent to your store 3. Tap on a transfer with **Confirmed** status 4. Review the items and quantities 5. If any products are missing from your store, tap **Create Missing Products** to add them 6. Tap **Receive Transfer** to add the stock to your inventory ## After Receiving - Stock quantities are immediately updated in your inventory - A "Transfer In" movement record is created for each product; viewing the full Stock History audit trail remains part of the premium inventory workflow - The source store's transfer status is updated to "Received" - You can view the transfer details and history at any time ## Handling Missing Products If the source store sends you products that do not exist in your store yet: 1. You will see a warning banner listing the missing products 2. Tap **Create Missing Products** to automatically create them with zero stock 3. The products will have the same name, price, and details as the source store's products 4. Once created, you can proceed to receive the transfer ## Push Notifications When a transfer is confirmed by the source store, your store receives a push notification. Make sure push notifications are enabled in your device settings to receive these alerts. ## How do I adjust stock? ## Overview Manual stock adjustments let you correct inventory levels when they don't match your physical count — for example, after receiving a new shipment, accounting for damaged goods, or reconciling after a stock take. ## Making a Stock Adjustment **From a product:** 1. Go to **Products** and tap on the product 2. Tap **Manage Stock** (in the product form or list menu) or **Adjust Stock** (in the product detail panel) 3. If the product has variants, select the **variant** you want to adjust 4. Choose the adjustment type: **Add Stock** or **Remove Stock** 5. Enter the **quantity** to add or remove 6. Optionally enter a **reason** (e.g., "Stock take correction", "Damaged goods") 7. Review the **new stock** preview showing the result 8. Tap **Add Stock** or **Remove Stock** to confirm **Quick Adjust (phone only):** 1. Go to **Products** from the main menu 2. Long-press the **+** button (FAB) to open the Quick Adjust sheet 3. Search for the product or select from your recent adjustments 4. For products with variants, tap to expand and select the specific variant 5. The stock adjustment dialog opens — follow the same steps as above Note: Quick Adjust via long-press is available on phone devices only. On tablets, use the product detail panel to adjust stock. ## Stock History Every stock change is recorded with a complete audit trail. On tablets, you can view a product's recent stock activity directly from the product detail panel, with a **View Full History** button to see the complete list. On phones, go to **Products** and tap **Stock History** in the inventory action bar to view all stock movements. Stock History is a growth tool included with the one-time 14-day Suki Pro trial and Suki Pro. If your trial or subscription ends, checkout, products, and basic inventory adjustments continue on Free, while full Stock History pauses until Suki Pro resumes. Each movement record shows: - **Type** — what caused the change (see movement types below) - **Quantity** — the amount added or removed, color-coded green (increase) or red (decrease) - **Stock flow** — the previous and new stock levels - **User** — who made the change - **Timestamp** — when it happened - **Reason** — if one was provided during the adjustment On tablets, the premium Stock History view in the product detail panel includes variant filter chips at the top, letting you filter movements by specific variant. ## Movement Types - **Sale** — stock deducted from a completed transaction - **Void Restore** — stock restored when a transaction is voided - **Refund Restore** — stock restored from a customer refund - **Stock Adjustment** — manual adjustment made by a team member - **Stock Correction** — reconciliation from a stock take - **Transfer Out** — stock sent to another store - **Transfer In** — stock received from another store - **Transfer Cancelled** — stock restored from a cancelled transfer - **Initial** — stock set when product was first created - **Import** — stock set from a bulk import when full import execution is available on the Suki Pro trial or Suki Pro - **Purchase Receive** — stock received from a purchase order ## Frequently Asked Questions **Can I undo a stock adjustment?** There is no undo button, but you can make a reverse adjustment. For example, if you accidentally added 10 units, remove 10 units with a reason like "Correcting previous adjustment." **Who can adjust stock?** Team members with inventory management permissions can make stock adjustments. Check your role permissions in **Team & Access** settings. **Can stock go negative?** No. The system prevents removing more stock than is currently available. ## How do I transfer stock between stores? ## Overview Stock transfers let you move inventory between your store branches within the same business. This is useful when one store is running low on a product that another store has in excess. Stock transfers are part of SUKI Multi-Store growth tools. Free and Suki Pro keep checkout, products, single-store operations, and basic inventory available; transfers require Multi-Store access. Any team member with inventory access permissions can create and manage stock transfers while Multi-Store access is enabled. ## How It Works Stock transfers follow a three-step process: 1. **Create** — Select the destination store and choose which products to send with quantities 2. **Confirm** — Verify the transfer details and dispatch the items (stock is deducted from your store) 3. **Receive** — The destination store receives the items (stock is added to their store) ## Creating a Transfer 1. Go to **Products** from the main menu 2. Tap **Stock Transfers** in the inventory action bar 3. Tap the **+ New Transfer** button 4. Select the **destination store** from the dropdown 5. Add an optional **note** for the receiving store 6. Tap **Add Products** to select items to transfer 7. Choose one or more products using the checkboxes, then tap **Add Selected** 8. Set the **quantity** for each product (cannot exceed available stock) 9. Review the summary and tap **Create Transfer** ## Confirming a Transfer After creating a transfer, confirm it to dispatch the items: 1. Open the transfer from the **Outgoing** tab 2. Review the items and quantities 3. Tap **Confirm Transfer** 4. Stock will be immediately deducted from your store 5. The receiving store will get a push notification about the incoming transfer ## What Happens to Stock - **When you create** a transfer, stock is NOT deducted yet — it is just a request - **When you confirm** a transfer, stock is immediately deducted from your store - **When the other store receives** the transfer, stock is added to their store - If a transfer is **cancelled** after confirmation, stock is restored to the source store - Transfers automatically **expire after 7 days** if not acted on ## Frequently Asked Questions **Can I transfer stock between different businesses?** No, stock transfers only work between stores within the same business. **What happens if my Multi-Store access changes?** Existing stores and core POS operations continue on Free or Suki Pro. New transfer workflows pause until Multi-Store access is restored, and your stock records are preserved. Contact Suki at hi@sukipos.com for Multi-Store access changes. **Can I do a partial receive?** No, all items in a transfer must be received together. You cannot receive only some items. **What if a product doesn't exist in the receiving store?** The receiving store will see a warning with a "Create Missing Products" button. Tapping it will create matching products with zero stock, so the transfer can be received. **What happens if no one acts on a transfer?** Transfers automatically expire after 7 days. If stock was already deducted (confirmed transfers), it will be restored to the source store. **Can I cancel a transfer?** Yes, you can cancel a transfer at any time before it is received. If the transfer was already confirmed, the deducted stock will be restored to the source store. **Who gets notified about a transfer?** When a transfer is confirmed, the destination store receives a push notification alerting them of an incoming transfer. ## How do customers join my loyalty program? Suki Perks works without forms or signup screens at the counter — your customers just download the Perks app and you scan them in. The whole thing takes seconds. **At the customer's end:** 1. They download **Suki Perks** from the App Store or Google Play. 2. They sign up with their phone number or email. 3. Their Perks QR code is ready in the app. **At checkout:** 1. Open a sale in the Suki POS app. 2. Tap **Add Customer** on the cart screen. 3. Either scan the customer's Perks QR code, or look them up by phone number / email. 4. Complete the sale — points are awarded automatically. **Guest points (no signup needed):** If a customer doesn't have the Perks app yet, you can still tag the sale to their phone number or email. Points are tracked under that identifier and the customer can claim them later by signing up with the same phone/email. **Email receipts invite signup.** When you email a digital receipt, it includes a link inviting the customer to download the Perks app and claim the points from the sale they just made. **Suki Perks Loyalty on Free & Pro** Basic Suki Perks loyalty features — including customer enrollment, points earning, reward redemption, customer profiles, and the included Perks Points campaign — are fully active on Suki Free. Upgrading to **Suki Pro** (₱499/month or ₱4,990/year) removes the 30-day campaign expiry and unlocks advanced targeting and customer segmentation, performance insights, and advanced retention analytics. **See also:** *How does the loyalty points system work?* and *How many campaigns can I run at once?* ## How does the loyalty points system work? Suki Perks turns every sale into a reason for customers to come back. Customers earn points automatically at checkout, and points can be redeemed for rewards you set up in the Perks settings. **How it works for the customer:** - They pay at your store like normal — by tapping their QR code, scanning theirs, or using their phone number / email. - Points accumulate with every transaction, automatically. - They can redeem points for the rewards you've configured (free items, percentage discounts, fixed-amount discounts, or bonus point multipliers). - The full history is visible in their Suki Perks app. **Suki Perks Loyalty on Free & Pro** Basic Suki Perks loyalty features — including customer enrollment, points earning, reward redemption, customer profiles, and the included Perks Points campaign — are fully active on Suki Free. Upgrading to **Suki Pro** (₱499/month or ₱4,990/year) removes the 30-day campaign expiry and unlocks advanced targeting and customer segmentation, performance insights, and advanced retention analytics. **If you move from Suki Pro to Free:** Your existing customer history, past points, and stamp progress are fully preserved. Your active campaigns reconcile to Suki Free limits on downgrade: your primary Perks Points campaign is preserved as the included Free campaign, while other active campaigns and campaigns using Suki Pro features such as advanced targeting end. **Want to get started with Perks?** See the *Customer Enrollment* article for the day-to-day flow at checkout. ## Does Suki POS work offline? Yes! Suki POS is designed to work offline. You can continue processing sales, managing inventory, and running your store even without an internet connection. All data syncs automatically when your device reconnects. ## How do I process a sale? From the main POS screen, add items to the cart by tapping on products, typing in the search bar, or scanning barcodes using the camera icon or an external Bluetooth scanner. Adjust quantities as needed, apply discounts if applicable, then tap "Charge" to complete the sale. Select the payment method and confirm the transaction. ## How do I find products quickly? The search bar at the top of the **Products** and **POS** screens supports both text search and barcode scanning. **Text search** - Type a product name or SKU in the search bar. Matching suggestions appear as you type. Tap a suggestion to jump to that product. **Camera barcode scan** - Tap the barcode icon in the search bar to open the camera scanner. Point at a product barcode and the app matches it to a product's SKU field. On POS, the product is added to the cart. On Products, it navigates to the product for editing. **External Bluetooth scanner** - Pair a Bluetooth barcode scanner in HID (keyboard emulation) mode. Once paired, scan barcodes on any screen and the app processes them automatically, just like a camera scan. **Create from scan** - On the Products screen, if a scanned barcode doesn't match any product, tap "Create Product" and the new product form opens with the scanned barcode pre-filled in the SKU field. ## How do I create a product bundle? ## Overview Bundles let you group multiple products together and sell them as a single item. For example, a "Breakfast Combo" bundle might include a coffee, a pastry, and a juice — each with its own inventory that gets deducted when the bundle is sold. ## Requirements Before creating a bundle, keep these rules in mind: - A bundle must contain **at least 2** different products - A bundle can contain **up to 20** products - Only **Physical Goods** products can be added as components - A bundle **cannot contain another bundle** - Products with variants can be included — the cashier selects the specific variant at checkout ## Creating a Bundle 1. Go to **Products** from the main menu 2. Tap the **+** button to create a new product 3. Fill in the bundle's **name**, **category**, and **price** 4. Toggle **This is a bundle** on 5. Choose a **pricing mode** (see below) 6. Tap **Add Product** to add components 7. Select products from the picker — only eligible products are shown (non-bundle, Physical Goods, non-archived) 8. Set the **quantity** for each component (e.g., 2x Beverage means 2 units are deducted per bundle sold) 9. Review the **pricing summary** at the bottom showing component total, bundle price, and customer savings 10. Tap **Save** ## Pricing Modes **Fixed Price** You set a specific price for the bundle. The component prices are not used in the calculation. **Calculated (Discount %)** The bundle price is automatically calculated from the sum of component prices, minus an optional discount percentage. For example, if components total ₱500 and you set a 10% discount, the bundle price is ₱450. The pricing summary bar shows: - **Component total** — what the items would cost individually - **Bundle price** — what the customer pays - **Savings** — the difference, shown as both an amount and percentage ## Editing a Bundle You can edit a bundle's components, quantities, and pricing at any time: 1. Open the bundle from the **Products** screen 2. Add or remove components, adjust quantities, or change the pricing mode 3. Tap **Update** to save ## Frequently Asked Questions **Can I bundle a product that has variants?** Yes. Products with variants can be added as bundle components. At checkout, the merchant selects the specific variant for each component. **Why can't I add a certain product to my bundle?** Only Physical Goods that are not archived and are not themselves bundles can be added. Services, digital products, rentals, gift cards, and other bundles are not eligible. **Can a bundle contain another bundle?** No. Nested bundles are not supported. **Can I convert an existing product into a bundle?** No. You can only enable the bundle toggle when creating a new product. However, you can convert an existing bundle back to a regular product by toggling the bundle setting off. **What happens to the bundle if I archive a component product?** The bundle cannot be sold if a component is archived — checkout will be blocked when a cashier tries to add it to the cart. To fix this, either restore the archived component or create a new bundle without it. ## How do I manage my products? ## Overview Products are the items you sell in your store. Suki supports five product types, each suited to a different kind of business: - **Physical Goods** — tangible items with inventory tracking (e.g., drinks, snacks, merchandise) - **Service** — time-based or labor offerings with no inventory (e.g., haircuts, repairs) - **Digital Product** — downloadable or virtual items with no inventory (e.g., e-books, software licenses) - **Rental** — items rented for a duration with no inventory (e.g., equipment, venues) - **Gift Card** — store credit cards with no inventory Only **Physical Goods** track stock levels. All other types skip inventory management entirely. ## Product Limits on Suki Free Suki Free plan users are limited to a maximum of **50 active products**. - **Active products** are any products that are not archived. - If you reach the 50 product limit, you will be blocked from creating new products, duplicating existing ones, importing templates, or unarchiving/restoring archived products. - To add more products, you can either archive/delete unused active products to free up slots, or upgrade to Suki Pro for unlimited products. - **Downgrades:** If you downgrade from Suki Pro to Suki Free and have more than 50 products, your existing products will remain fully visible, but they will become **read-only**. You will not be able to edit, create, duplicate, or unarchive products until you delete or archive products below the 50 limit, or upgrade back to Suki Pro. ## Creating a Product 1. Go to **Products** from the main menu 2. Tap the **+** button 3. Enter the **Product Name** 4. Choose the **Product Type** from the five types above 5. Select a **Category** to organize your product (you can manage categories from the category dropdown) 6. Enter the **Price** 7. Optionally add a **SKU / Barcode** (scan a barcode using the camera icon, or tap the wand icon to auto-generate a SKU), **Cost** (for profit margin calculations), **Unit** (piece, kg, liter, etc.), **Supplier**, **Product Notes**, or a **Product Image** 8. Tap **Save** to create the product, or **Save & Add Another** to keep adding ## Creating a Product by Scanning a Barcode You can also create products by scanning a barcode directly from the **Products** screen. If the scanned barcode does not match an existing product, tap **Create Product** and the form opens with the scanned barcode pre-filled in the SKU field. ## Editing a Product 1. Go to **Products** from the main menu 2. Tap on the product you want to edit 3. Make your changes 4. Tap **Update** to save ## Archiving and Restoring Products If you no longer sell a product but want to keep its transaction history, archive it instead of deleting it. **To archive:** 1. On the **Products** screen, find the product 2. Open the context menu and tap **Archive** 3. Confirm the action Archived products appear with an "ARCHIVED" label and are hidden from the product list by default. **To view archived products:** Use the **Archive Filter** dropdown on the Products screen to switch between Active Only, Archived Only, or All Products. **To restore an archived product:** 1. Switch to **Archived Only** using the Archive Filter 2. Open the context menu on the archived product and tap **Restore** ## Deleting a Product If a product has no inventory movement records, you can delete it permanently. For Physical Goods that have been adjusted, transferred, or sold, only archiving is available. For other product types (services, digital, rentals, gift cards), the system checks for transaction history when online and blocks deletion if the product has been sold. Note: this transaction history check requires an internet connection. When offline, the check is skipped and deletion may proceed for non-inventory products even if they have been sold. ## Frequently Asked Questions **Can I change a product's type after creating it?** Yes, you can change the product type when editing. Note that switching to or from Physical Goods will affect whether inventory is tracked for that product. You cannot convert a regular product into a bundle, but you can convert an existing bundle back to a regular product by toggling the bundle setting off. **What does archiving do?** Archiving hides the product from your active product list and POS screen but preserves all transaction history associated with it. You can restore it at any time. **What is the difference between archiving and deleting?** Deleting permanently removes the product. Archiving keeps it hidden but recoverable. Physical Goods with inventory movement records can only be archived, not deleted. For other product types, the system blocks deletion of sold products when online (see the Deleting a Product section above for details). ## How do product variants work? ## Overview Variants let you track different versions of the same product — like sizes, colors, or materials — each with its own price and SKU. Variants are available for all product types. For Physical Goods, each variant also tracks its own stock level independently. For other product types (services, digital, rentals, gift cards), variants let customers choose options without inventory tracking. Use variants when you need distinct options per product. For add-ons that don't need their own entry (like toppings or gift wrapping), use Modifiers instead. ## Adding Variants to a Product 1. Open the product form (create or edit) 2. Scroll to the **Variants** section 3. Toggle **Enable Variants** on 4. Tap **+ Add Option** to define a variant dimension (e.g., "Size") 5. Enter the **Option Name** (e.g., "Size") 6. Add values by typing them separated by commas (e.g., "Small, Medium, Large") 7. Repeat for additional dimensions (e.g., "Color" with values "Red, Blue") — up to 3 dimensions Suki automatically generates all combinations. For example, Size (S, M, L) and Color (Red, Blue) creates 6 variants: S-Red, S-Blue, M-Red, M-Blue, L-Red, L-Blue. ## Setting Variant Details Tap any variant in the combinations grid to expand it and configure: - **SKU** — a unique identifier for this specific variant (you can scan a barcode or auto-generate SKUs from the menu) - **Price Override** — leave empty to use the base product price, or enter a custom price for this variant - **Cost** — the purchase cost for this variant (optional, used for margin calculations) ## Variant Stock Each variant tracks its own stock quantity independently. When you sell a product with variants, stock is deducted from the specific variant the customer purchased. You can view each variant's stock level directly in the variant combinations grid, or adjust stock through the **Manage Stock** button. ## Frequently Asked Questions **Can I add variants to an existing product?** Yes. Open the product, enable variants, and configure your options. If the product has existing stock, a stock distribution dialog will appear automatically, letting you choose how to allocate stock across the new variants — assign all to the first variant, distribute evenly, clear stock, or enter amounts manually. **What happens if I deactivate a variant?** Deactivated variants are hidden from the POS screen and cannot be sold, but their inventory movement records are preserved. You can reactivate them at any time. **How many variant dimensions can I have?** Up to 3 dimensions per product (e.g., Size, Color, Material). ## How do I sell product bundles? ## Overview Bundles appear alongside your other products on the POS screen. When you sell a bundle, stock is deducted from each component product individually — the bundle itself does not hold its own stock. ## Bundle Availability A bundle's availability is based on the stock of its components. The system calculates how many complete bundles can be assembled from current stock levels. For example, if a bundle requires 2x Coffee (15 in stock) and 1x Pastry (4 in stock): - Coffee supports: 15 / 2 = 7 bundles - Pastry supports: 4 / 1 = 4 bundles - **Bundle availability: 4** (limited by the lowest component) The product tile on the POS screen shows the bundle's stock status based on this calculation. ## Adding a Bundle to Cart 1. Tap the bundle product on the POS screen 2. If any component has variants, the **variant selection sheet** opens. Each component is shown as a numbered step with a progress indicator at the top. Select the variant you want for each component (e.g., "Iced Tea" for the Beverage component). Variants that are out of stock are grayed out and cannot be selected. Tap **Next** to advance through components, and **Add to Cart** on the last one. 3. If the bundle has modifier groups attached (configured in the product form under Modifiers), a modifier selection sheet opens next. Select any add-ons or customizations, then confirm. 4. If no components have variants and no modifiers are attached, the bundle is added to the cart directly. ## Bundles in the Cart Bundle items appear in the cart with a **BUNDLE** badge next to the product name. - Tap the bundle line to expand and see the individual components with their selected variants - Expanded view shows each component as: quantity x Product Name (Variant) - Adjust the bundle quantity using the +/- controls — this adjusts the quantity of the entire bundle, not individual components - Each bundle in the cart is a separate line item, even if you add the same bundle product again with different variant selections ## Stock Deduction When the transaction is completed: - Stock is deducted from each component product individually - If a component has a selected variant, stock is deducted from that specific variant - The deduction amount is: component quantity x bundle quantity in cart For example, selling 2x of a bundle that contains 3x Coffee (Latte variant) deducts 6 units of Coffee (Latte) from stock. ## Refunds Bundles are refunded as a single line item: 1. Open the transaction and tap **Refund** 2. Select the bundle from the refund items list 3. Choose the quantity to refund 4. The refund amount is calculated proportionally from the bundle price, including any discounts from the original transaction Component stock is restored individually when the refund is processed. ## Frequently Asked Questions **Why does my bundle show out of stock?** At least one component product does not have enough stock to assemble a complete bundle. Check the stock levels of each component product. **Can I sell a bundle when one component has low stock?** Yes, as long as every component has enough stock for its required quantity per bundle. For example, if a bundle requires 2x Coffee, you need at least 2 units of Coffee in stock — having only 1 unit means the bundle is unavailable even though Coffee is not at zero. **Can I sell part of a bundle?** No. Bundles are sold as complete units. To sell individual items, add them to the cart separately. ## How do I manage team roles and permissions? Go to Team & Access in your store settings. You can assign preset roles (Admin, Manager, Cashier) or create custom roles with specific permissions. Each team member authenticates with a secure PIN code for quick access. ## How does PIN authentication work? Each team member gets a unique 4-6 digit PIN for quick login. PINs are securely hashed and include progressive lockout protection (increasing cooldown after failed attempts). Admins can reset PINs through the app or via email self-reset. ## How do I contact support? You can reach our support team at hi@sukipos.com. Please include your store name, a description of the issue, and any relevant screenshots. We aim to respond within 24 hours on business days.